Frequently Asked Questions (FAQ)

1. Do you offer same-day delivery?

Yes! We offer same-day delivery within Nairobi for orders placed before 3:00 PM.

2. Do you deliver outside Nairobi?

Yes, we deliver to most towns in Kenya via reliable courier services. Delivery timelines vary depending on the location (typically 1–3 working days).

3. Can I customize a gift set?

Absolutely! You can request personalized gift sets — just reach out to our support team via WhatsApp or email.

4. What payment methods do you accept?

We accept M-Pesa, bank transfers, and other digital payment options.

5. What if my gift arrives damaged?

Contact us within 24 hours with a photo of the damaged item. We’ll arrange a replacement or refund as per our Return Policy.

6. Can I add a personalized note to my gift?

Yes! Every order can include a custom message — just include it during checkout or let us know.

7. Do you offer corporate or bulk gifting services?

Yes, we work with companies to create branded or themed gift sets for staff, clients, and events.